Explore advanced techniques in scripting and overall Cisco Unified CCX functionality.
Building on the knowledge base and scripting experience learned in UCCX, you will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. You will learn how to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, and the Desktop Workflow Administrator to invoke behaviors that involve third-party applications and web-based apps such as "Web Callback Option" and "Leave a Message in Queue." Scripting and subsystem management is also covered.
Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.
Train your entire team in a private, coordinated professional development session at the location of your choice.
Receive private training for teams online and in-person.
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