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Communication Styles and Strategies

Identify your social style and those of others to become a more effective communicator.

GK# 2256

Course Overview


There are four basic social styles: driver, analytical, amiable, and expressive. Knowing your dominant social style and the styles of others can help you become a more effective communicator. In this course, you'll learn how to identify your social style and that of others. You'll explore the positive and negative characteristics associated with each social style and the possible conflicts that may arise between people with different social styles. You'll also learn strategies from moving from an overly passive or aggressive communication style to an appropriate level of assertiveness.

Virtual short courses do not include materials or headsets.


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What You'll Learn

  • How to identify your social style
  • Conflicts that may arise between people with different social styles
  • Characteristics of passive, aggressive, and assertive communicators
  • The relationship between assertiveness and responsiveness
  • Strategies for improving your communication style


Viewing outline for:

Virtual Classroom Live Outline

1. Social Styles and Communication

  • Social Styles
  • Two Variables: Assertiveness and Responsiveness
  • Four Social Styles: Driver, Analytical, Amiable, and Expressive
  • Style Complications
  • Possible Conflicts
  • How to Use Social Styles

2. Assertive Communication

  • Assertiveness Scale
  • Passive Communicators
  • Aggressive Communicators
  • Assertive Communicators

3. Strategies for Improvement

  • General Strategies
  • Strategies for Passives
  • Strategies for Aggressives

Who Should Attend


All professionals

Course Delivery

This course is available in the following formats:

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 1 day

Request this course in a different delivery format.