Global Knowledge is now a Skillsoft company.  LEARN MORE >

Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Conflict Management

Don't let unhealthy conflict fester on your team.

Sooner or later, you'll have to deal with conflict on work teams. Effectively managing that conflict is vital to your team's success. In this course, you'll learn about ways to minimize unhealthy conflict and methods for resolving it when it does occur. You'll also find out about conflict resolution methods and when to best use them.

Virtual short courses do not include materials or headsets.

GK# 2248
Vendor Credits:
No matching courses available.
Start learning as soon as today! Click Add To Cart to continue shopping or Buy Now to check out immediately.
Scheduling a custom training event for your team is fast and easy! Click here to get started.

Who Should Attend?

All professionals

What You'll Learn

  • The common causes and effects of unhealthy conflict
  • How to prevent unhealthy conflict
  • Steps for reducing conflict among your team when it does occur
  • Techniques for resolving conflict

Course Outline

1. Introduction

  • Conflict Is...
  • Typical Reactions to Conflict
  • The Importance of Managing Conflict
  • Issues that May Result in Conflict
  • Effects of Poorly Managed Conflict

2. Conflict and Communication

  • Poor Communication
  • Communication Styles
  • Communication Factors

3. Understanding Personal Needs

  • Personal Needs Wheel
  • Six Personal Needs

4. Preventing Unhealthy Conflict

  • Know Your Team
  • Be an Active Listener
  • Foster Teamwork

5. Identifying and Acknowledging Conflict

  • Identifying, Acknowledging, and Understanding Conflict
  • Asking Questions to Understand

6. Dealing with Conflict

  • How Do You Deal with Conflict?
  • ABC's of Responding to Conflict
  • Resolving the Conflict
  • Shifting from "BUT" to "AND"
  • Facts, Episodes, Feelings
  • Reframing
  • The Four-Step Feedback Loop