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DUCCE - Deploying Unified Contact Center Enterprise v10.0

Learn to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality.

GK# 0233

Course Overview

In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. You will learn enough about CCE scripting in this course to ensure system functionality only. Additional CCE scripting information and lab exercises are provided in AUCCE1 and AUCCE2.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.

    From

    $5135 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.

    From

    $5135 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Identify the basic components and operations of the Unified CCE solution
  • Use the available UCCE tools to complete a basic UCCE system installation
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment
  • Install a basic CCE VXML solution
  • Install, configure, and run a CCE Outbound Option Campaign
  • Describe how to support CCE

Prerequisites

  • Working knowledge of
    • Basic networking and components (router, switch, NIC)
    • Microsoft Windows Server deployed within an Active Directory environment
    • A Windows computer including a mouse and the simultaneous use of the Alt-Tab keys
  • For additional depth in UCCE product knowledge, we recommend that you attend AUCCE1 prior to attending DUCCE

Who Needs To Attend

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Related Certifications

This course is part of the following programs or tracks: