Manage your vendors and achieve optimum results by applying proven tactics and tools of success.
In this course, you will learn the skills needed to effectively manage
vendors. Through hands-on exercises, you'll develop an integrated understanding
of how vendors are chosen, motivated and managed.
During this course you will be introduced to the procurement life cycle and
the three pillars of successful vendor management: commitments, relationships,
and metrics. Commitments refer to the exchange of obligations in the forms of
agreements, contracts, and statements of work. Relationships refer to the
management of interactions between buyer and seller, starting from governance
protocols to the negotiations of change. Metrics refer to the data that is
collected during the execution of a procurement project and used to gauge
performance. You will learn how to design metrics that will motivate the
desired behavior and maximize value.
If you are pursuing a university-recognized and/or accredited certificate in
Canada or continuing education units in the US, you must attend at least 90% of
class, participate in class exercises, and score at least 72% on an
end-of-class, multiple-choice assessment.