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ITIL Foundation with PoleStar Simulation

Learn about process improvements, benefits, and challenges of ITIL through a highly interactive simulation, and earn your ITIL Foundation certification.

GK# 8297

Course Overview

More than 18,000 students have taken our ITIL Foundation training. We're so confident you'll pass the ITIL Foundation exam, we guarantee your success or your money back.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. The highly interactive PoleStar Simulation offers a high-impact, energetic way to accelerate understanding and acceptance of service management concepts of ITIL.

Facilitated in one of three available versions (supporting IT services in a retail, public sector, or healthcare environment), the simulation features a realistic, exhilarating scenario that brings to life the service management, cultural, and process issues organizations face, encouraging strategic partnership between IT and the business. You will learn the core disciplines of ITIL best practices and reinforce the lessons by applying them as a team during the simulation exercises.

Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references you will use after class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL Foundation exam will be offered on the last day of class at 3:30 PM.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.

    From

    $1795 CAD

    3 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Follow-On Courses

Who Needs To Attend

  • Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner
  • All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions