More than 18,000 students have taken our ITIL Foundation training. We're so confident you'll pass the ITIL Foundation exam, we guarantee your success or your money back.
In this exciting and dynamic course, you will get an introduction to the
lifecycle of managing IT services to deliver to business expectations. The
highly interactive PoleStar Simulation offers a high-impact, energetic way to
accelerate understanding and acceptance of service management concepts of ITIL.
Facilitated in one of three available versions (supporting IT services in a
retail, public sector, or healthcare environment), the simulation features a
realistic, exhilarating scenario that brings to life the service management,
cultural, and process issues organizations face, encouraging strategic
partnership between IT and the business. You will learn the core disciplines of
ITIL best practices and reinforce the lessons by applying them as a team during
the simulation exercises.
Upon completing this course, you'll be well positioned to successfully complete
the associated ITIL exam required for ITIL intermediate-level training
ITIL covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service lifecycle framework that further enhances
alignment to the business while demonstrating business value and ROI and
enabling IT to solve specific operational needs.
This course includes handouts and references you will use after class, as well
as practice sessions, quizzes, exam strategies, and test-taking tips. The
one-hour ITIL Foundation exam will be offered on the last day of class at