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Modeling Public Sector Program Operations

GK# 8977

Course Overview

In this instructor-led two-day course, through lecture and case study-driven workshops, you will learn how to align and integrate complex business value chains to allow services to effectively and efficiently deliver outputs to target groups with specific needs. This course focuses on the concepts, models, tools, and techniques that you needs to accomplish this.

Participants are required to attend in-class session and achieve 70% on a 20-question multiple-choice examination.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $1295 CAD

    2 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Lead service and process modeling activities of the EBA roadmap
  • Understand how to leverage and extend program and value chain models to set scope and context for service and process models
  • Identify, classify, and distinguish between key components associated with service and process modeling
  • Produce, review and validate:
    • Semantic models
    • Service Output State-Transition diagrams
    • Use Case Diagram
    • Scenario Variation Matrix
    • Workflow Diagram
    • Business network diagram
  • Apply models to:
    • Assess current jobs, positions or roles and identify gaps and overlaps in responsibilities
    • Define project functional scope
    • Discover and define business rules, functional and non-functional business requirements
    • Set the context for the development of logical requirements and for automation planning and design

Follow-On Courses


Who Needs To Attend

Public sector business and IT project leaders, IT architects, IT analysts and designers, enterprise architects and enterprise architect program managers, policy and planning analysts, program review analysts, business architects, business analysts, business designers, business solution consultants, business transformation analysts and designers

Course Outline

Download Course Outline