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ITIL PoleStar Simulation

Simulate the ITIL Service Management Lifecycle with an interactive gaming experience.

GK# 2628

Course Overview

Accelerate understanding and acceptance of ITIL Service Management concepts by participating in a high-impact, interactive PoleStar simulation. In this one-day power session, you'll use gaming dynamics to mirror the real-world interaction between IT and the business, from both a strategic and operational perspective. You will directly relate to, and often have experience in, the realistic, exhilarating scenarios presented as you progress through five levels of the game.

The simulation structure is designed to reflect the entire Service Management Lifecycle as defined by ITIL, and it also allows participation in Service Transition phases and Continual Service Improvements.

Delivery Format Options

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

This simulation brings to life the Service Management and process issues faced by organizations, and then encourages the formation of a strategic partnership between IT and the business. You'll progress through different levels that reflect the ITIL Service Management Lifecycle, increasing in operational maturity each time.

Between rounds you will pass through defined Service Transition phases where you plan for strategic and operational Continuous Service Improvements. By the end of day, you will have a much better understanding of how ITIL works in an organization and the benefits its implementation can bring.

Follow-On Courses

Who Needs To Attend

Those who want to understand and benefit from implementing ITIL in their organization

Course Outline

Download Course Outline