Fechas clave de ITIL4
3 octubre 2019: Lanzamiento de ITIL4 Managing Professional Transition - módulo y examen
El contenido de Managing Professional Transition es lo primero que se lanza. Este curso proporciona a los líderes de TI, profesionales y personal de apoyo que ya cuentan con el experto en ITIL v3 (o tienen 17 puntos bajo el esquema ITIL v3) con una transición a la designación de Profesional en Administración de ITIL 4. El curso proporciona una comprensión de los conceptos clave del sistema de valor de servicio de ITIL 4 que permite la administración exitosa de los servicios modernos habilitados para TI. También prepara a los delegados para el examen ITIL 4 Managing Professional Transition, que lleva a la obtención del estatus de ITIL 4 Managing Professional.
Nuestros equipos ya están trabajando en el material del curso y podemos adelantaros que los primeros cursos saldrán el 30 de septiembre. El calendario de cursos de Global Knowledge estará visible a finales de julio para que podáis adelantar las formaciones todo lo posible.
Noviembre de 2019: Lanzamiento de “ITIL 4 Specialist: Create, Deliver and Support” y “ITIL 4 Strategist: Direct, Plan and Improve”
La fecha de lanzamiento definitiva estará disponible a principios de agosto. Estos dos módulos tienen un requisito previo para el examen de base ITIL4. Create, Deliver and Support cubre el diseño, la transición y la operación de los servicios de TI dentro de los límites del sistema de valor del servicio. Dirigir, planificar y mejorar se centra en el marco de mejora y las perspectivas clave de cambio organizativo necesarias para los programas de transformación de TI.
Primer trimestre de 2020: Se lanza “ITIL 4 Specialist: Drive Stakeholder Value” y “ITIL 4 Specialist: High Velocity IT”
En el primer trimestre de 2020 veremos los dos últimos módulos del cuarteto profesional de administración de ITIL4. Drive Stakeholder Value evaluará la participación de los interesados en la gestión del servicio de TI a nivel estratégico, táctico y operativo, además de las relaciones vitales con los proveedores de TI. High Velocity IT cruzará el puente hacia los mundos DevOps, Lean y Agile y mostrará cómo ITIL es el socio perfecto para complementar esos enfoques.
Más información
Si quieres recibir más información sobre las nuevas actualizaciones de ITIL4, de sus cursos y certificaciones, puedes ponerte en contacto con nosotros mediante un email a info.cursos@globalknowledge.es o en el 91 425 06 60.
Barry Corless
Global Product Director for DevOps and IT Service Management
As a Global Product Director for leading IT and business skills training specialist Global Knowledge, Barry Corless is responsible for helping organisations enhance organisational capability through application of best practice frameworks. His role incorporates the development and delivery of service management, DevOps, programme and project management, enterprise architecture and business analysis learning and development solutions. An experienced consultant and IT specialist, Barry undertook additional voluntary roles Director of itSMF International from 2017-2019, and Chair of itSMF UK from 2009-2011.
An industry champion for ITIL, Barry credits its common-sense approach to endemic IT issues as the reason for his long-term track record with this international service management practice. He has trained and consulted on ITIL in over 20 countries. Barry continues to act as an ITIL examiner and has been part of the author team that inputs into the ever-adapting ITIL guidelines.
Barry’s attraction to analytical problem solving began early and his first ambition was to be a weather man. He became an Assistant Scientific Officer for The Meteorological Office after leaving school in Cheshire. Barry recognises that passion for the topic is a key attribute for success as a trainer, as well as the ability to bring a subject to life. He thinks open-mindedness is vital. “Lifelong learning has taught me that we all have to prepare to unlearn what we previously accepted as best practice,” he says.
Having spent over 20 years training he has seen many changes in an industry that has embraced virtual classroom and digital learning. He advocates the teaching of project management and service management skills early. “In an economy that is 80% service based, we should be teaching these key management skills in schools,” he says.
As Best Practice department head, Barry enjoys the variety that his role brings him, and he continues to work with consultancy and education clients to ‘keep it real’. Barry’s ability to identify with learners makes him a sought-after trainer and his passion and detailed understanding of ITIL meant that Global Knowledge was able to develop the world’s first bridging course for professionals going from ITIL v3 to ITIL 4. Global Knowledge remains the world’s leading provider of ITIL certification and exams.
A popular commentator on ITIL and a frequent blogger, Barry doesn’t like to think of himself as ‘one track minded’. “ITIL skills are transferable outside the IT hinterland and lesson learned in other environments should be used in optimising technology solutions” he promises. “ITIL4 is more focussed on people, agility and collaboration. With the pressure on IT teams to provide a lightning-fast route to market, it’s vital that all stakeholders across an organisation and throughout the supply chain are working well together.”
