Skip to main Content

ServiceNow IT Service Management (ITSM) Fundamentals

Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.

IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology.

In this course users will learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.

This Course focuses on the baseline capabilities and the touch points between these

ITSM applications and processes:

  • Service Catalog and Request Fulfillment
  • Incident Management
  • Problem Management
  • Change Management

This course also provides general information on ITSM supporting applications, such as Configuration Management and Knowledge Management, as well as ITSM Professional applications.

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Método de Impartición

  • Cerrado

    Cerrado

  • Aprendizaje Virtual

    Aprendizaje virtual

  • Elearning (a tu propio ritmo)

    E-learning a tu propio ritmo

5 Cursos encontrados

    • Método de Impartición Aprendizaje Virtual
    • Fecha 19-20 marzo, 2026 | 10:00 AM to 6:00 PM
    • Lugar Aula Virtual (W. Europe )
    • Idioma: Inglés

    eur1,790.00

    • Método de Impartición Aprendizaje Virtual
    • Fecha 13-14 abril, 2026 | 9:00 AM to 5:00 PM
    • Lugar Aula Virtual (W. Europe )
    • Idioma: Inglés

    eur1,790.00

    • Método de Impartición Aprendizaje Virtual
    • Fecha 07-08 mayo, 2026 | 9:00 AM to 5:00 PM
    • Lugar Aula Virtual (W. Europe )
    • Idioma: Inglés

    eur1,790.00

    • Método de Impartición Aprendizaje Virtual
    • Fecha 01-02 junio, 2026 | 10:00 AM to 6:00 PM
    • Lugar Aula Virtual (W. Europe )
    • Idioma: Inglés

    eur1,790.00

    • Método de Impartición Aprendizaje Virtual
    • Fecha 22-23 junio, 2026 | 9:00 AM to 5:00 PM
    • Lugar Aula Virtual (W. Europe )
    • Idioma: Inglés

    eur1,790.00

Solicite una fecha o ubicación para este curso

Más fechas en otros países