Accelerate sales pipelines with AI in Dynamics 365 (AB-210)

This course is designed for professionals who want to learn how to build AI‑enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agents. It is ideal for students who want to understand how modern sales teams use AI to manage leads, opportunities, forecasting, and seller productivity. Learners may have a general understanding of sales processes or Dynamics 365 but are looking to develop the skills needed to translate business requirements into practical, AI‑powered sales workflows while following governance and responsible AI practices.

After this course participants should be able to:

• Understand how AI enhances sales processes within Dynamics 365
• Leverage AI-driven insights to identify and prioritise high-value opportunities
• Optimise sales pipelines using predictive analytics and automation
• Enhance customer engagement through data-driven personalisation
• Automate routine sales tasks to improve efficiency and productivity
• Use intelligent recommendations to guide next-best actions and decisions
• Analyse sales performance and pipeline health using AI-powered tools
  

Module 1: Configure Dynamics 365 Sales for AI-powered selling

• Transform customer experiences with AI in Dynamics 365 apps
• Discover Dynamics 365 Sales as an AI-powered sales solution
• Set up and configure Dynamics 365 Sales

Module 2: Generate and qualify leads using AI in Dynamics 365 Sales

• Nurture and generate leads in Dynamics 365 Sales
• Qualify leads using the Sales Qualification Agent in Dynamics 365 Sales
• Engage with customers through text messages in Dynamics 365 Sales

Module 3: Win deals with AI-powered sales execution in Dynamics 365 Sales

• Set up the product catalog in Dynamics 365 Sales
• Manage opportunities and process sales orders in Dynamics 365 Sales
• Close deals using AI agents in Dynamics 365 Sales
• Analyze sales performance using AI, forecasting, and dashboards in Dynamics 365 Sales

Module 4: Extend Dynamics 365 Sales with AI and Power Platform tools

• Get started with the Dynamics 365 Sales mobile app
• Use Microsoft 365 services with model-driven apps and Microsoft Dataverse
• Extend Dynamics 365 apps with Power Platform and Copilot Studio
  

Participants should have:

• Basic understanding of sales concepts and processes
• Familiarity with Dynamics 365 Sales or the Dynamics 365 customer experience suite
• General awareness of business applications and CRM workflows
• Foundational knowledge of AI concepts is helpful but not mandatory
  

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