ITIL® (Version 5) Transformation - Including Exam

This course is aimed at:

- Sponsors and owners of transformation initiatives, responsible for leading change.
- Professionals involved in delivering transformation work, to understand what needs to be done.
- Professionals impacted by transformation, to understand the support and engagement they can expect.
- Consultants supporting organisations through transformation initiatives.

We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.

After you complete this course you will be able to:

• Ensure managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working.
• Formalise and streamlines organisational capabilities with clearer accountabilities and responsibilities.
• Improve the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management.
• Improve the performance of the overall SVS by supporting collaboration across stakeholders and value streams.

Module 1: Introduction to ITIL® Transformation

• 1.1 Key concepts of ITIL®
• 1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

• 2.1  Layers, stages, steps, and contextual adaptation in transformation
• 2.2 End-to-end examples

Module 3: Transformation patterns

• 3.1 Introduction to transformation patterns
• 3.2 Initiation patterns
• 3.3 Governance patterns
• 3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

• 4.1 Tools, methods and techniques
• 4.2 Measurement and evidence
• 4.3 Learning and knowledge transfer

Module 5: ITIL® and AI

• 5.1 Transformation in the AI context
• 5.2 AI governance

Module 6: ITIL® and other frameworks

• 6.1 ITIL® and DevOps
• 6.2 ITIL® and PRINCE2®

The candidate must have passed one of the below certifications:

• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination

• ITIL5F - ITIL® (Version 5) Foundation - Including Exam
• ITIL5F-2 - ITIL® (Version 5) Foundation (2 days) - Including Exam

Recommended preparation for exam(s):

• ITIL® (Version 5) Transformation

The exam is 90 minutes long, 40 multiple choice questions. 

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.