ITIL® (Version 5) Service - Including Exam
- Código del Curso ITIL5MP-S
- Duración 3 días
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
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Cerrado
Cerrado
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Clase de calendario
Aprendizaje tradicional en el aula
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Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorThis module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Curso Remoto (Abierto)
Nuestra solución de formación remota o virtual, combina tecnologías de alta calidad y la experiencia de nuestros formadores, contenidos, ejercicios e interacción entre compañeros que estén atendiendo la formación, para garantizar una sesión formativa superior, independiente de la ubicación de los alumnos.
Calendario
Parte superior-
- Método de Impartición: Aprendizaje Virtual
- Fecha: 26-28 mayo, 2026 | 10:00 AM to 6:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 15-17 junio, 2026 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Español
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 20-22 julio, 2026 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 07-09 septiembre, 2026 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Español
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 14-16 septiembre, 2026 | 10:00 AM to 6:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 09-11 noviembre, 2026 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
Dirigido a
Parte superiorThis course is aimed at:
- Service management and service delivery professionals
- Product and digital delivery roles
- Architecture and service design roles
- Software and application development teams
Objetivos del Curso
Parte superiorAfter you complete this course you will be able to:
- Apply ITIL® principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery.
- Break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement.
- Position service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes.
Contenido
Parte superiorModule 1: Digital Products and Services
- 1.1 Introduction to digital products and services.
- 1.2 The ITIL® Product and Service Lifecycle management activities.
Module 2: Discover
- 2.1 Key concepts and practices of the 'discover' activity.
- 2.2 Steps and outputs of the 'discover' activity.
- 2.3 Success factors and metrics of the 'discover' activity.
Module 3: Design
- 3.1 Key concepts and practices of the ‘design’ activity.
- 3.2 Steps and outputs of the ‘design’ activity.
- 3.3 Success factors and metrics of the ‘design’ activity.
Module 4: Acquire
- 4.1 Key concepts and practices of the 'acquire' activity.
- 4.2 Steps and outputs of the 'acquire' activity.
- 4.3 Success factors and metrics of the 'acquire' activity.
Module 5: Build
- 5.1 Key concepts and practices of the 'build' activity.
- 5.2 Steps and outputs of the 'build' activity.
- 5.3 Success factors and metrics of the 'build' activity.
Module 6: Transition
- 6.1 Key concepts and practices of the 'transition' activity.
- 6.2 Steps and outputs of the 'transition' activity.
- 6.3 Success factors and metrics of the ‘transition’ activity.
Module 7: Operate
- 7.1 Key concepts and practices of the ‘operate’ activity.
- 7.2 Steps and outputs of the ‘operate’ activity.
- 7.3 Success factors and metrics of the ‘operate’ activity.
Module 8: Deliver
- 8.1 Key concepts and practices of the ‘deliver’ activity.
- 8.2 Steps and outputs of the ‘deliver’ activity.
- 8.3 Success factors and metrics of the ‘deliver’ activity.
Module 9: Support
- 9.1 Key concepts and practices of the ‘support’ activity.
- 9.2 Steps and outputs of the ‘support’ activity.
- 9.3 Success factors and metrics of the ‘support’ activity.
Module 10: Lifecycle Management
- 10.1 Managing the End-to- End Lifecycle.
- 10.2 ITIL®, AI and other frameworks.
Pre-requisitos
Parte superior- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Certificación de Prueba
Parte superiorRecommended preparation for exam(s):
- ITIL® (Version 5) Service
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Siguientes Cursos Recomendados
Parte superiorThe following courses are recommended for further study:
- ITIL® (Version 5) Transformation