ITIL® (Version 5) AI Governance - Including Exam

This course is aimed at:

Professionals with AI (delivery) responsibility including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, and operations managers

After you complete this course you will be able to:

• Understand the fundamentals of AI, governance, AI governance and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance.
• Define key AI concepts and explain how AI types, characteristics, and the ITIL® AI Capability Model influence AI behaviour, use cases, risks, and governance needs and understand their uses across industries and organizational functions.
• Explain how AI creates value, supports outcomes, and introduces opportunities, threats, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability.
• Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls.
• Use the ITIL® AI Governance Model and ITIL® AI Governance Improvement Model to assess, stress-test, establish, adapt, implement, maintain, and assure AI governance.
• Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end to-end delivery and operational environments.

Module 1: The AI World and the need for AI Governance

Module 2: What is Governance?

Module 3: What is AI and why we need AI Governance?

Module 4: Risk, Strategy, and the Consequences of Getting it Wrong

Module 5: ITIL® as a Governance Toolkit

Module 6: ITIL® AI Governance Improvement Model: Assess and Design

Module 7: ITIL® AI Governance Improvement Model: Implement and Maintain

Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organisational Function

Module 9: Connecting AI with Complementary Frameworks

• There are no required pre-requisites for this course, however some experience of ITIL® would be beneficial.

Recommended preparation for exam(s):

• ITIL® (Version 5) AI Governance

The exam is 90 minutes long, 40 multiple choice questions. 

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

The following courses are recommended for further study:

• ITIL® (Version 5) Foundation
• ITIL® (Version 5) Service
• ITIL® (Version 5) Experience
• ITIL® (Version 5) Product
• ITIL® (Version 5) Transformation

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Students will receive fully digital student kit, proctored exam voucher, and a digital core guide as standard