ITIL® 4 Practitioner: Service Configuration Management - Incluido el examen
- Código del Curso ITIL4P-PIC-SCM
- Duración 1 Día
Otros Métodos de Impartición
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Método de Impartición
Este curso está disponible en los siguientes formatos:
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Cerrado
Cerrado
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Clase de calendario
Aprendizaje tradicional en el aula
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Aprendizaje Virtual
Aprendizaje virtual
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Temario
Parte superiorThis 1-day ITIL® 4 Practitioner: Service Configuration Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Configuration Management Practice. It is intended to provide candidates with best practice guidance on how to ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed.
The ITIL 4 Service Configuration Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Service Configuration Management Practice publication.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Updated 10/6/2026
Curso Cerrado (In-Company)
Debido a que nuestra formación es modular, nuestros responsables de formación e instructores pueden trabajar con usted y su equipo para detectar las necesidades formativas y adaptar un temario de forma rápida y rentable. Durante una formación cerrada, usted recibirá una formación de expertos en un curriculum adaptado a sus necesidades.
Calendario
Parte superiorDirigido a
Parte superiorObjetivos del Curso
Parte superior- Understand the key concepts of the practice.
- Understand the processes of the practice.
- Understand the roles and competences of the practice.
- Understand how information and technology support and enable the practice.
- Understand the role of partners and suppliers in the practice.
- Understand how the ITIL capability model can be used to develop the practice.
- Understand how the ITIL guiding principles support the practice.
Contenido
Parte superiorOur ITIL® 4 Practitioner: Service Configuration Management training course will cover the following topics:
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Understand the key concepts of the practice
1.1 Explain the purpose of the practice
1.2 Describe the Practice success factors & key metrics of the practice
1.3 Explain the key terms/concepts:
a) configuration item
b) service configuration model
c) CI lifecycle model
d) configuration management system
e) configuration management database
f) baseline configuration
g) configuration verification
h) configuration inventory
i) configuration audit -
Understand the processes of the practice
2.1 Describe inputs and outputs of the processes
2.2 Describe the key activities of the processes
2.3 Know how to integrate the practice in the organization’s value streams -
Understand the roles and competences of the practice
3.1 Describe the responsibilities of the key roles of the practice:
a) configuration manager
b) configuration librarian
c) resource owner/custodian
3.2 Know how to position the practice in the organizational structure -
Understand how information and technology support and enable the practice
4.1 Apply the recommendations on automation
4.2 Explain the tools application -
Understand the role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties
5.2 Explain how partners and suppliers can support the practice -
Understand how the ITIL capability model can be used to develop the practice
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Understand how ITIL guiding principles help to develop the practice
Pre-requisitos
Parte superior- The candidate must have passed the ITIL 4 Foundation examination.
Certificación de Prueba
Parte superiorThe ITIL® 4 Practitioner: Service Configuration Management examination will comprise of:
Duration: 30 Minutes
Closed Book: Yes
Format: 20 Questions With 1 Mark Each. No Negative Marking.
Question Type: Standard Classic, Negative, & List
Bloom's Level's: 2 & 3
Pass Mark: 65% Or 13/20
Certification validity : Three (3) years