Deploying Cisco Unified Contact Center Enterprise
- Código del Curso DUCCE
- Duración 5 días
- Versión 2.0
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
-
Cerrado
Cerrado
-
Clase de calendario
Aprendizaje tradicional en el aula
-
Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorDeploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.
Calendario
Parte superiorDirigido a
Parte superiorEngineers involved in the configuration and maintenance of a Cisco Unified Contact Center Enterprise deployment, as well as Cisco Channel Partners looking to achieve the Cisco UCCE ATP.
- Channel Partner / Reseller
- Customer
- Employee
Objetivos del Curso
Parte superiorAfter completing this course you should be able to:
- These are the ones listed in the Objectives Table I put together:
- Identify the basic components and operations of the Unified CCE solution.
- Use the available UCCE tools to complete a basic UCCE system installation.
- Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
- Install a basic CCE VXML Solution.
- Install, configure and run a CCE Outbound Option Campaign.
- Describe how to support CCE.
Contenido
Parte superiorModule 1. Cisco Unified Contact Center Enterprise v10 Foundations
- Introducing UCCE
- Unified CCE Architecture and Components
- UCCE Terms, Routing and Additional Components
- Accessing UCCE Tools
Module 2. Preparing UCCE for Basic IVR Scripting
- UCCE Protocols and Call Flows
- Using Domain Manager
- Introducing the Unified CCE Main Installer
- Central Controller Installation
- Installing Admin Data Servers and Clients
- Configuring ICM for CVP
- Configuring CVP for UCCE
- UCCE Voice Gateway Internetworking Considerations
- Basic IVR Scripting with Microapps
Module 3. Preparing UCCE for Basic Agent Functionality
- Configure UCM to Support UCCE
- Installing UCCE CTI Software
- UCCE Configuration and Scripting for Additional Agent and IVR Functionality
- Enabling Transfers and RONA
Module 4. Installing and Configuring CCE VXML Solution
- Basic VXML Functionality
- Installing and Configuring VXML Solution
- Exploring Courtesy Callback
Module 5. Installing CCE Outbound Option
- Introduction to Outbound Option
- Outbound Option Installation and Configuration
- Configuring Outbound Option for Agent and IVR Campaigns
Module 6. Supporting CCE
- ICM Processes
- Diagnostic Framework Suite
- UCCE Support
- Service Assurance
Pre-requisitos
Parte superiorCertificación de Prueba
Parte superiorRecommended as preparation for exam (s) ;
- 600-455 - Designing Cisco Unified Contact Center Enterprise Design (UCCED)
- 600-460 - Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)
Delegates looking to take these exams will also need to have studied the AUCCE1 and DUCCE courses
Siguientes Cursos Recomendados
Parte superiorThe following courses are recommended for engineers involved in the deployment of a UCCE environment
- DUIC - Deploying Cisco Unified Intelligence Center
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- DUCCE
- Deploying Cisco Unified Contact Center Enterprise
- Voz
- DUCCE | Deploying Cisco Unified Contact Center Enterprise | Training Course | Cisco.
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