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Understanding Cisco Contact Center Enterprise Foundations

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Método de Impartición

  • Clase de calendario

    Aprendizaje tradicional en el aula

  • Aprendizaje Virtual

    Aprendizaje virtual

1 Cursos encontrados

    • Método de Impartición Aprendizaje Virtual
    • Fecha 19 agosto, 2024
    • Lugar Aula Virtual
    • Idioma: Inglés
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