Administering Cisco Unified Contact Center Enterprise Part 2
- Código del Curso AUCCE2
- Duración 5 días
- Versión 2.0
Otros Métodos de Impartición
Otras opciones de pago
- CLC 43
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
-
Cerrado
Cerrado
-
Clase de calendario
Aprendizaje tradicional en el aula
-
Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorAdministering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.
Calendario
Parte superiorDirigido a
Parte superiorIndividuals involved in the advanced administration and support of a UCCE environment
- Channel Partner / Reseller
- Customer
- Employee
Objetivos del Curso
Parte superiorUpon completing this course, the learner will be able to meet these overall objectives:
- Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.
- Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
- Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.
Contenido
Parte superior- Module 1: Cisco Unified Contact Center Enterprise v10 Overview
- Module 2: CCE Config and Scripting
- Module 3: CCE (ICM) Advanced Scripting
- Module 4: Advanced VXML Functionality
- Module 5: Supporting CCE
Pre-requisitos
Parte superior- None
Certificación de Prueba
Parte superiorRecommended preparation for the following exam(s):
- 600-455 - Designing Cisco Unified Contact Center Enterprise (UCCED)
- 600-460 - Implementing and Supporting Unified Contact Center Enterprise (UCCEIS)
Delegates looking to take these exams will also need to have studied the AUCCE1 and DUCCE courses
Siguientes Cursos Recomendados
Parte superiorThe following courses are recommended for engineers involved in the deployment of a UCCE environment
- DUCCE - Deploying Cisco Unified Contact Center Enterprise
- DUIC - Deploying Cisco Unified Intelligence Center
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- AUCCE2
- Administering Cisco Unified Contact Center Enterprise Part 2
- Colaboración
- AUCCE2 | Administering Cisco Unified Contact Center Enterprise Part 2 | Training Course | Cisco.
- Cisco
