Administering Cisco Unified Contact Center Enterprise Part 1
- Código del Curso AUCCE1
- Duración 5 días
- Versión 2.0
Otros Métodos de Impartición
Otras opciones de pago
- CLC 43
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
-
Cerrado
Cerrado
-
Clase de calendario
Aprendizaje tradicional en el aula
-
Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorThis 5 day instructor-led course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.
Calendario
Parte superiorDirigido a
Parte superior- Channel Partner / Reseller
- Customer
- Employee
Objetivos del Curso
Parte superiorAfter completing this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Perform the ICM configuration tasks required to support basic agent functionality
- Build and test a basic ICM script utilizing microapps
- Configure and script UCCE to support reporting requirements, precision queuing and RONA
- Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
- Generate basic reports using Cisco Unified IC
Contenido
Parte superiorCisco Unified Contact Center Enterprise v10 Foundations
- Introducing UCCE
- Unified CCE Components and Architecture
- UCCE Terms, Routing and Additional Components
- Accessing UCCE Tools
UCCE Configuration and Scripting
- Configuration Manager
- Script Editor Overview
- Scripting for CVP
Unified CCE Inbound Agent Considerations
- CTI Options Overview
- Configuring ICM for Agent Functionality
- Configuring UCM for Agent Functionality
- Scripting ICM for Agent Functionality
Unified CCE IVR/VRU Functionality
- Basic IVR Scripting with Microapps
- ICM Microapps
- Cisco Unified ICM Enterprise Scripting Using Microapplications
Additional UCCE Considerations
- ICM Considerations for Reporting and Monitoring
- Precision Routing
- RONA
VXML Implementation
- Basic VXML Functionality
- Installing and Configuring VXML
Cisco Unified Intelligence Center Reporting
- Cisco Unified IC Overview
- Cisco CUIC Reporting
Pre-requisitos
Parte superior- None required
Certificación de Prueba
Parte superiorRecommended preparation for the following exam(s):
- 600-455 - Designing Cisco Unified Contact Center Enterprise (UCCED)
- 600-460 - Implementing and Suppporting Unified Contact Center Enterprise (UCCEIS)
Delegates looking to take these exams will also need to have studied the AUCCE2 and DUCCE courses
Siguientes Cursos Recomendados
Parte superiorThe following courses are recommended for engineers involved in the deployment of a UCCE environment
- DUCCE - Deploying Cisco Unified Contact Center Enterprise
- DUIC - Deploying Cisco Unified Intelligence Center
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- AUCCE1
- Administering Cisco Unified Contact Center Enterprise Part 1
- Colaboración
- AUCCE1 | Administering Cisco Unified Contact Center Enterprise Part 1 | Training Course | Cisco.
- Cisco
