Exam Vouchers: Deploying Cisco Unified Contact Center Express (UCCXD) (500-052) (500-052)

This Deploying Cisco Unified Contact Center Express (UCCXD) exam (500-052) tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments.

Duration: 60 minutes (45-55 questions)

1.0 Design a Unified Contact Center Express System Deployment

1.1 Perform customer capacity planning
1.2 Determine customer required features
1.3 Evaluate and recommend different configuration options
1.4 Identify available configuration and ordering tools

2.0 Implement a Unified Contact Center Express System

2.1 Describe the process for installing Unified Contact Center Express software and hardware
2.2 Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
2.3 Describe the process of using the Unified Contact Center Express Application Editor
2.4 Examine the Cisco Business Edition 6000 competitive landscape

3.0 Operate a Unified Contact Center Express System

3.1 Identify basic Unified Contact Center Express user tasks
3.2 Identify process and tools available for troubleshooting Unified Contact Center Express
3.3 Identify process and tools available for monitoring system operations in Unified Contact Center Express
3.4 Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express