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Workspace ONE® UEM: Troubleshooting

  • Course Code OMWS1UEMTS
  • Duration 3 days

Course Delivery

Virtual Learning Price

£3,250.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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Master real world Workspace ONE UEM problem solving with Omnissa certified instruction

Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 13-15 July, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £3,250.00

    • Delivery Format: Virtual Learning
    • Date: 07-09 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £3,250.00

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Target Audience

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Intermediate to advanced practitioners that support Workspace ONE UEM environments.

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Course Objectives

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  • Summarize the basic troubleshooting methodology.
  • Outline common troubleshooting techniques in the Workspace ONE UEM console.
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
  • Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
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Course Content

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1 Course introduction

  • Introductions and course logistics
  • Course objectives

2 Workspace ONE foundations

  • Navigating and customizing the console
  • Workspace ONE UEM console foundations
  • Workspace ONE Hub Services
  • Workspace ONE UEM accounts

3 Workspace ONE architecture

  • Workspace ONE & modern SaaS architecture
  • Workspace ONE UEM architecture
  • Additional Workspace ONE components
  • Workspace ONE example use cases

4 Fundamentals of troubleshooting Workspace ONE UEM

  • Software troubleshooting and support methods
  • Core components topology
  • Integrated components topology
  • Workspace ONE UEM log files

5 Workspace ONE UEM console troubleshooting

  • Workspace ONE UEM troubleshooting overview
  • Group management and assignment
  • System settings and roles
  • Analytic events
  • Collecting and analyzing Workspace ONE UEM logs

6 Integration troubleshooting

  • Integration overview
  • AirWatch Cloud Connector
  • Directory Services integration
  • Directory Users and Groups synchronization
  • Certificate Authority integration
  • Omnissa Access and Workspace ONE Intelligent Hub

7 Endpoint troubleshooting

  • Endpoint topology overview
  • Tools and resources for troubleshooting
  • Workspace ONE Assist
  • Troubleshooting common issues

8 Application troubleshooting

  • Applications overview
  • Configuration review
  • Tools and resources for troubleshooting
  • Public applications
  • Internal applications
  • Purchased applications

9 Unified Access Gateway and Edge services troubleshooting

  • Unified Access Gateway architecture overview
  • Unified Access Gateway configuration review
  • Tools and resources for troubleshooting
  • Content Gateway on Unified Access Gateway
  • Workspace ONE Tunnel on Unified Access Gateway

10 Email troubleshooting

  • Email architecture overview
  • Email profile configuration review
  • Tools and resources for troubleshooting
  • Workspace ONE Secure Email Gateway on Unified Access Gateway
  • PowerShell integration
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Course Prerequisites

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Recommended:

  • A working knowledge of Omnissa Workspace ONE UEM infrastructure
  • A background in End-User Computing
  • Completed Workspace ONE UEM Deploy and Manage course

Technical requirements

  • Bring a full-size laptop.
  • A secondary device is recommended for reading and lab materials, which are only delivered electronically.
  • Please ensure you have the US keyboard mapping added to your devices.
Recommended prerequisites:
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