Lean Six Sigma for Services Green Belt
- Course Code LSSGB
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopLean Six Sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean Six Sigma is widely recognised as one the most successful improvement methods of all times. In this training we use a unique Lean Six Sigma framework designed specifically for organisations in the services industry, including: Finance, Telecommunications, Public Sector, Transport, Utilities, and information technology.
The Green Belt builds on the competencies developed from the Lean Six Sigma for Services Yellow Belt training, helping delegates to translate the methodology into actual project work. The Lean Six Sigma Green Belt is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates which are integrated and used throughout the sessions. This will help delegates select and make progress on their Lean Six Sigma project, also for the purpose of Green Belt certification.
This course is structured across three, four-hour virtual workshops. Delegates are expected to complete offline workshop assignments and project work.
Course Schedule
TopTarget Audience
Top· Change leaders and executives
· Programme and Project Managers
· Improvement professionals
· Business analysts
· Head of Change and Transformation
· Service Managers
· IT professionals
· Customer experience teams
· Anyone involved in Change and Continuous Improvement
Course Objectives
TopCourse Content
Top- Lean Six Sigma methods – Reminder
- DEFINE: The DMAIC project
- DEFINE: The Business Case
- MEASURE: Measurement information model
- MEASURE: Data Collection
- MEASURE: Descriptive statistics
- ANALYSE: Process Modelling
- ANALYSE: Process Value Analysis
- ANALYSE: Process Root Cause Analysis
- ANALYSE: Data analysis
- IMPROVE: Generate ideas
- IMPROVE: Improvement strategies / Process re-design
- IMPROVE: Pilot projects
- CONTROL: The Control plan
- CONTROL: Statistical process control
- CONTROL: Control Charts
- Lean Six Sigma and Change Management
- Lean Six Sigma for Services – Delegates project work
Course Prerequisites
TopDelegates attending this course must have completed the Lean Six Sigma for Services Yellow belt program.
Preparation for the course
Delegates are required to identify a specific process challenge or
project idea in their organisation and share an outline of the problem (a
“problem statement”) with the trainer. If possible, green belt candidates
should discuss their project idea with a project sponsor or champion prior to
the training.
Test Certification
TopAccreditation
The requirements for the Lean Six Sigma for Services Green Belt certification are:· Attend all the trainer led sessions
· Pass the Lean Six Sigma for Services Green Belt examination: Multiple choice exam, open book, minimum score required to pass the exam: 70%
· Deliver a real Lean Six Sigma project with your organisation, demonstrating a return on investment and champion sign-off of project results. Project work is assessed by our Lean Six Sigma experts and is mandatory to obtain the Lean Six Sigma for Services Green Belt certification. Projects have to be completed and a formal report has to be submitted, within 12 months of completing the Green Belt course.
Follow on Courses
TopLean Six Sigma for Services Black Belt
Further Information
TopWhat’s included
· Three, four-hour virtual workshops
· Support from Subject Matter Expert on project selection and project coaching
· Course materials
· Green Belt Exam administration