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ITIL® 4 Foundation - Including Exam

  • Course Code ILFN4
  • Days Access 365 days

Additional Payment Options

  • GTC 19 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Elearning (Self-paced) Price


excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview


The ITIL® 4 Foundation online course will introduce you to service management key concepts, ITIL® principles, the ITIL®  service value system (SVS), ITIL®  practices and their role in a service provider organization. 26 Easy to absorb lessons covering ITIL®  terminology, concepts, practices and value. Includes video tutorials, study guides and quizzes.

  • Get certified at your own pace
  • 180 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included
  • Course Contents: 6 Modules including 26 Easy to absorb lessons
  • Includes: video tutorials, study guides and quizzes
  • Study duration: 12 hours

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Target Audience

This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

Course Objectives


The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Course Content

  •     Module 1: Key Concepts of Service Management
  •     Module 2: The Guiding Principles of ITIL®
  •     Module 3: Service Management and Value
  •     Module 4: ITIL® Practices Introduction
  •     Module 5: ITIL® Practices Deep Dive
  •     Module 6: Course Recap and Exam Preparation

Course Prerequisites


There are no pre-requisites for this course


Test Certification


The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 

 Cost of the exam is included in the course fee

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