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IBM Case Manager Essentials (V5.3.2)

  • Course Code F2900G
  • Duration 1 day

Course Delivery

Additional Payment Options

  • GTC 10 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

£595.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

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Course Overview

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This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks. 

Course Schedule

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Target Audience

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This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.

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Course Objectives

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Describe the users of IBM Case Manager Identify components of IBM Case Manager Create and process a case Search for a case Review a case Add annotations and comments to a case Split a case Explore and identify the structure of a solution Add a custom task Add a quick task Identify IBM Case Manager integration options

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Course Content

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Introduction to IBM Case Manager    

  • Describe the uses of IBM Case Manager    
  • Identify components of IBM Case Manager

         Create and process a case    

  • Identify a case    
  • List the components of a case type    
  • Describe the IBM Case Manager Client    
  • Add a case and process a work item

Review a case    

  • Search for a case    
  • Review a case    
  • Add annotations and comments to a case    
  • Split a case

Structure of a solution    

  • Describe IBM Case Manager solutions and their assets    
  • Identify IBM Case Manager environments    
  • Explore the IBM Case Manager Builder Step Designer    

Add runtime tasks    

  • Add a custom task    
  • Add a quick task        

IBM Case Manager integration options    

  • Identify IBM Case Manager integration options
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Course Prerequisites

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None

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