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Deploying Cisco Unified Intelligence Center

  • Course Code DUIC
  • Duration 3 days
  • Version 1.1

Course Delivery

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  • GTC 27 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

  • CLC Accepted excl. VAT

Company Event Price

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview


This three-day instructor-led course is designed to provide attendees with the knowledge and skills required to make the most of Cisco's Unified Intelligence Center 8.0.4 solution. Cisco's Unified Intelligence Center is a comprehensive, end-to-end reporting solutiondesigned to make the task of creating reports and managing disparate data sources easierfor the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.


This course is worth 24 Credits in the Continuing Education Program



Company Events

These events can be delivered exclusively for your company at our locations or yours, specifically for your delegates and your needs. The Company Events can be tailored or standard course deliveries.

Course Schedule


Target Audience


Cisco Unified Communications system channel partners, resellers, system engineers and customers who will be installing, configuring and maintaining the Cisco Unified Intelligence Center product, as well as those partners looking to achieve the Cisco UCCE ATP.

Course Objectives


After you complete this course you will be able to:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Course Content


Cisco Unified Intelligence Center Overview

  • Introducing Cisco Unified Intelligence Center
  • Managing Cisco Unified Intelligence Center Components
  • Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Understanding Cisco Unified Intelligence Center Security and License Types

Cisco Unified Intelligence Center Installation, Administration, and Security

  • Installing Cisco Unified Intelligence Center
  • Understanding Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center

Cisco Unified Intelligence Center Reports

  • Running Cisco Unified Intelligence Center Reports
  • Using Value Lists and Collections
  • Using Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports

Cisco Unified Intelligence Center Custom Reporting

  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • Creating a New Cisco Unified Intelligence Center Report
  • Searching Call Detail Records


    • Lab 2-1: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
    • Lab 2-2: Managing Users and Security in Cisco Unified Intelligence Center
    • Lab 3-1: Running a Stock Report
    • Lab 3-2: Creating Value Lists and Collections
    • Lab 3-3: Creating Permalinks
    • Lab 3-4: Modifying a Stock Report
    • Lab 4-1: Creating a Simple Report Definition
    • Lab 4-2: Creating a Custom Report
    • Lab 4-3: Searching Call Detail Records

    Course Prerequisites


    Attendees should meet the following prerequisites:

    • A working knowledge of Cisco Unified Contact Center Enterprise is desirable. AUCCE1 or AUCCE2 or DUCCE
    • A working knowledge of contact center operations is desirable.
    Recommended prerequisites:

    Test Certification


    Recommended as preparation for exam (s) ;

    • There is no specific exam aligned to this course.

    Follow on Courses


    The following courses are recommended for further study:

    • AUCCE1 and AUCCE2 - Administering Cisco Unified Contact Center Enterprise Parts 1 and 2
    • DUCCE - Deploying Cisco Unified Contact Center Enterprise

    Further Information


    This course does not cover the deployment of Unified Contact Center Enterprise or Unified Contact Center Express. However training on these products can be found in the relevant courses below:

    • Deploying Unified Contact Center Enterprise (DUCCE)
    • Deploying Unified Contact CenterExpress (UCCXD)
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