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Overview of Job Role

  • To provide training and education services to Global Knowledge customers in accordance with vendor-specification, and to the quality standards documented in Global Knowledge’s quality procedures.
  • To provide sales support where necessary, keeping up to date with technology and industry innovations and feeding back delegate sales leads in a timely fashion.
  • To assist UK/EMEA sales and product management, providing sales support and customer engagement.
  • To respond to all operational, sales and customer requests within allotted time-scale.
  • To attend, where necessary, vendor TTTs and be prepared to redeliver to EMEA trainers as and when required.

Key Areas of Responsibility

  • To be qualified and authorised to deliver assigned training courses prior to first delivery, ensuring the appropriate vendor process is followed
  • To deliver technical training courses as specified by the course vendor and in consultation with designated scheduling manager.
  • To deliver training courses to the required quality standards as detailed in Global Knowledge’s quality procedures
  • To adhere to vendor-specific requirements including but not limited to obtain / renew certificates and following required examination and invigilation guidelines.
  • To pursue agreed development plans and ensure that preparation time and team teaches are utilised to achieve these plans.
  • To attain the required standards in transfer of technical skills and delivery techniques as assessed in team teaches.
  • To be prepared to deliver courses from a suitable home office environment and at all Global Knowledge centres and customer sites as and when required.
  • To keep abreast of industry and vendor technology, exam and certification guidelines, distributing information to colleagues where applicable.
  • To provide sales support in the form of delegate leads and customer visits.
  • To complete all GK and/or Vendor specific end of course evaluations and proactively ensure delegates do the same.
  • To respond within given time-scales to all operational requests for contact, information and customer enquiries.
  • To manage a classroom and minimise delegate disruption and dissatisfaction.
  • To work closely with the designated scheduling manager to ensure that trainer utilisation meets or exceeds the company requirements.
  • To adopt and display the GK attitude – demonstrating a can do and positive attitude at all times.
  • To establish, build and maintain positive relationships and communication channels with all operational team members.
  • To perform any other duties as deemed necessary to support the growth and goals of Global Knowledge.

Experience / Qualifications Required


  • Job holder must have appropriate accreditations related to the vendor technology or framework for delivery and must demonstrate a track record of delivering quality training programmes. The job holder must also have appropriate certification / accreditation relating to the curriculum they teach


  • Possess a recognised training qualification and will have proven industry experience in an engineering or consultancy position relevant to the vendor training role

Person Specification

  • Professional attitude, customer focused, excellent communicator, shows initiative and adaptability, team player, looks for opportunities to improve in the role/team

If this sounds like you we’d love to hear from you!

To apply for this role, please click on the link below and confirm the role you are applying for, attaching a copy of our CV.

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