Skip to main Content

Internal Account Manager

Overview of Job Role

To build, with the direction of your line manager, a new business pipeline and incremental engagements from a defined set of new focus accounts. To deliver detailed account support for a leading client in conjunction with contracted terms.

Understand the Company’s portfolio, capability and processes

Key Objectives

  • Understand the Company’s portfolio, capability and processes
  • Provide an optimal customer experience with the direction of your Account Lead
  • Proactively ensure service levels and reporting requirements are compliant with contracted obligations
  • Build and maintain qualitative relationships both internally and with clients
  • Build pipeline of profitable business within a new business client base and, generate no less than 5 qualified opportunity meetings per month for your Account Lead
  • Utilise your interpersonal skills and commercial knowledge to understand the client’s buying process and competitive situation
  • Understand the leading vendors and their account managers
  • Display understanding of the Company’s third parties curriculum, sourcing process and costs
  • Report weekly on opportunity, activity and pipeline management utilising CRM at all times
  • Follow up and record outcome of all marketing or event generated tasks and leads

Key Areas of Responsibility

  • Operate at multiple levels within the customer organisation understanding the client’s way of working as a priority
  • Develop new business opportunities within existing customer and new target account
  • Book qualified meetings in line with management direction within the focus accounts
  • Expedite and escalate leads in line with client expectation
  • Utilise contract pricing to provide quotations and manage these through to confirmation
  • Engage with learners post event to determine feedback and on/up-sell
  • Meet with customers when appropriate to help cement relationships and provide cover
  • Manage the compilation of spend reports or data to support clients in line with contracted obligations
  • Work with management to ensure accurate and profitable quotations
  • Update CRM system with accurate and up to date details of activity, customer profiles and enquiry status

Experience / Qualifications Required

  • Educated to A level or equivalent
  • Excellent verbal and written communication skills
  • Previously worked with enterprise accounts preferably across geographies
  • Strong IT skills (Word, Excel, Powerpoint etc.)
  • Proven success of working to and delivering against targets (KPI and/or revenue)
  • Displays resilience, passion and an ability to work under pressure
  • Demonstrated capability in building and maintaining successful relationships
  • Experience of working in a margin focused organisation

If this sounds like you we’d love to hear from you!

To apply for this role, please click on the link below and confirm the role you are applying for, attaching a copy of our CV.

Cookie Control toggle icon