Customer Services Manager
As the Customer Services Manager you will play a pivotal role in the continued success of the business, working alongside our sales teams and leading the Customer Services team.
Key objectives of the role include:
- Day to day line management of a team of nine Customer Service and Client Support Executives, ensuring the team are motivated and supported in their performance and development
- Working with our Sales Managers to ensure the appropriate team members are focused on market opportunities within their team
- To provide a high level of customer service to internal and external customers in line with SLA’s, with a continual focus on how Global Knowledge can add value for the customer through the Customer Services team
- Keeping up to date on product knowledge in order to support and advise the Customer Service team where necessary
- Ensuring all provisional bookings, cancellations, no-shows and transfers are actioned in line with Company policies
- Supporting and contributing to the day to day activities of the team as and when required
- Maximising revenue streams from key accounts
- To be the escalation point for any Customer Service/Client Support queries
We are looking for an individual who has had previous experience in managing a Customer Services team within a sales focused environment. The successful candidate will have excellent communication skills, be flexible and work collaboratively as part of a team, whilst leading by example. They will be a natural leader and coach, with a mentoring attitude and capability.
To apply for this role, please click on the link below and confirm the role you are applying for, attaching a copy of your CV.