ITIL® (Version 5) Training Certification
ITIL® (Version 5) is the next evolution of the world’s most recognised framework for service management, redefined for today’s digital and AI-driven environment.
It expands beyond traditional IT Service Management into Digital Product and Service Management, providing a single, end-to-end lifecycle that connects strategy, design, delivery, and continual improvement.
Built AI-native by design, ITIL® (Version 5) embeds governance, accountability, and responsible adoption at its core. It integrates product and service management, experience, transformation, and governance into one practical, modular, and role-aligned framework.
ITIL® (Version 5) is an evolution, not a revolution, yet it is moving from a more theoretical model to a more outcome driven certification with real-world application, that is more relatable to roles and responsibilities.
Find out more about the qualification scheme.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.