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ITIL Foundation

The ITIL Foundation certification demonstrates a practical understanding of the key concepts, principles, processes and functions that enables successful IT service management provision.

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This certificate is a mandatory pre-requisite to all of the next level of ITIL certifications and training courses and is worth 2 credits towards achieving the ITIL Expert certification.

Target Audience: This certification is primarily for IT managers, practitioners and support staff involved in the strategy, design, and implementation and on-going support and delivery of business IT services. It also proves useful for those interfacing with information systems who require an insight into service management best practice. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.

Prerequisites: None


Required Exams Recommended Training Course
Foundation Certificate in IT Service Management ITIL Foundation Course (ILFN) (3 days)

This course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL Service Delivery and Service Support Processes and implementation guidance. It also prepares delegates for the ISEB/EXIN Foundation Certificate Examination.

Next Steps:

The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 


Required Exams Recommended Training Courses
ITIL4 Foundation Certificate in IT Service Management ITIL4 Foundation (ILFN4)

ITIL 4 Foundation Bridge
This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation.

ITIL4 Frequently Asked Questions (FAQs)

View all our ITIL training courses.

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