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Citrix Virtual Apps and Desktops 7.x Help Desk Support

  • Course Code CXD-105
  • Duration 2 days

Course Delivery

Additional Payment Options

  • GTC 24 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

£1,495.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution.

In this course you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.

Gain foundational knowledge about the XenApp and XenDesktop technology and an understanding of how components interact.

You will learn about each component, focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios.

By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Course Schedule

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Target Audience

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Built for help desk members whom are new to XenApp and XenDesktop 7.x and are focused on supporting end users.

Potential students include help desk members, service desk members, and others who focus on solving user issues with XenApp and XenDesktop in a supporting role.

Course Objectives

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  • How to support end-users connecting to Virtual Apps and Desktops through Citrix Receiver 
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the XenApp and XenDesktop solution and the role of the components

Course Content

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Module 1: Fundamental Architecture

  • for the Help Desk Role
  • Introduction to XenApp and XenDesktop
  • The Help Desk Role for XenApp and XenDesktop
  • Help Desk Support Methodology
  • Citrix Help Desk Priorities

Module 2: Citrix Director

  • Introduction to Citrix Director
  • Navigating the Director Console
  • Performing Typical Help Desk Actions

Module 3: End User Access

  • Access Methods
  • Authentication
  • Subscriptions, Favorites, and Experience Solving User Access Issues
  • Real World Troubleshooting Scenarios

Module 4: Citrix Receiver

  • Receiver Types
  • Receiver Deployment Methods
  • Solving User Issues with Citrix Receiver

Module 5: User Sessions

  • Defining User Sessions
  • Solving Session Related Issues

Module 6: Printing with User Sessions

  • Printer Types and Management
  • Solving Common Printer Related Issues

Module 7: Support

  • Citrix Help Desk Support Methodology
  • Solving Additional User Issues and Scenarios

Course Prerequisites

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This course requires little to no previous experience with the 7.x version of the platform; however, Citrix recommends completing the free XenApp and XenDesktop Introduction bundle at elearning.citrix.com
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