Take advantage of spring savings with up to 50% off ILT training.

MyGK
Support
Canada Canada - English
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Subtotal

$

Checkout

or Continue Shopping

Contact Sales
Course  
Contact Sales
Support
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Subtotal

$

Checkout

or Continue Shopping

Request Group Training

ServiceNow Virtual Agent Implementation

Learn Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR requests, or customer service questions.

Use Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR requests, or customer service questions.

GK# 835008 Vendor# SNVAI-OD
Vendor Credits:
No matching courses available.
Start learning as soon as today! Click Add To Cart to continue shopping or Buy Now to check out immediately.
Access Period:
Scheduling a custom training event for your team is fast and easy! Click here to get started.
$
Your Selections:
Location:
Access Period:
No available dates
Add To Cart

BUY NOW

Request a quote

Who Should Attend?

Customer service representative, HR expert

What You'll Learn
  • Examine the typical process for implementing Virtual Agent
  • Describe how the Conversational Interfaces Guided Setup aids in implementing Virtual Agent
  • Demonstrate how to install Virtual Agent on different applications/platforms
  • Show how to configure the client interface, notifications, and language translation
  • Integrate Virtual Agent with third-party messaging applications
  • Simulate the process for planning, building, testing, and publishing a Virtual Agent conversation
  • Describe the reporting capabilities and widgets for analyzing the data produced by VA conversations

Course Outline
  • Implementation Overview
  • Installing Virtual Agent
  • VA Simulator Overview
  • Time limit for this simulator
  • Generate Guided Setup Tasks
  • Install Plugins and Store Applications
  • Client Interface Configuration
  • Branding Demo
  • Enable Service Portal Web Client
  • Branding Virtual Agent
  • Configuring Integrated Features
  • Enable Live Agent Chat for Agent Workspace
  • Creating Topics in VA
  • Creating a Topic Demo
  • Create a Virtual Agent Topic
  • Conversational Analytics
  • Improving User Experience

Recap

BUY NOW