Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

ITIL® 4 Foundation

New – Get certified in the global standard for IT Service Management by the leading provider of certified ITIL training and exams.

GK# 222222

$1095 - $1995 CAD

Enroll Request Group Training

Course Overview

TOP
ITIL logo

AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.

What’s our secret to exam success? We’re so confident that our ITIL Experts can get you fully prepared for certification, we’ll refund your money if you don’t pass the exam, see our ITIL Guarantee for details.

 

Schedule

TOP
  • Delivery Format:
  • Date:
  • Location:
  • Access Period:

$

What You'll Learn

TOP

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Outline

TOP
Viewing outline for:

Classroom Live Outline

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  • The purpose of the following ITIL practices
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management

 

Prerequisites

TOP

Familiarity with IT terminology and IT-related work experience are recommended.

Who Should Attend

TOP

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

PDUs

TOP

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

  • Leadership = 3
  • Strategic and Business Management = 12
  • Technical Project Management = 3

Total = 18

Follow-On Courses

TOP

The following ITIL courses are scheduled to be available from Summer 2019:

  • Create, Deliver and Support
  • Drive Stakeholder Value
  • High Velocity IT
  • Direct, Plan and Improve
  • Digital and IT strategy

Course Delivery

This course is available in the following formats:

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 3 day

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 3 day

On-Demand

Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.

Access Period: 12 months

Blended Live

Experience the best of instructor-led training and the flexibility of on-demand learning.


Request this course in a different delivery format.
Enroll