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AMA2238: Management Skills for New Managers

New - Gain the skills needed to make a difference as a new manager.

Successful managers get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership.

Take this course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager.

GK# 2549
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Who Should Attend?

Managers with one to three years of experience who are seeking additional management training.

What You'll Learn

Managers with one to three years of experience who are seeking additional management training

Course Outline


  • Identify the Qualities of Effective Management
  • Identify Managers’ Roles and Responsibilities
  • Describe the Steps of Effective Performance Management
  • Use SMART Goals and Feedback for Managing Performance
  • Conduct Performance Alignment Discussions


  • Define Leadership Effectiveness
  • Identify the Three Skills of an SLII® Leader
  • Describe Employee Development Levels, and Match the Appropriate Leadership Style


  • Practice Having Effective and More Frequent Conversations with Your Direct Reports
  • Increase Your Flexibility and Adaptability to Lead a Diverse Workforce
  • Use a Variety of Leadership Styles to Accelerate Team Members’ Completion of Their Goals/Tasks


  • Structure an Effective Delegation Conversation
  • Describe Different Types of Coaching
  • Use the Two-Minute Challenge for Coaching Discussions
  • Use the AMA GUIDE to Managerial Coaching


This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

Leadership = 12

Total = 12