ITIL® (Version 5) Experience - Including Exam
- Código del Curso ITIL5MP-E
- Duración 3 días
- Idioma English
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
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Cerrado
Cerrado
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Clase de calendario
Aprendizaje tradicional en el aula
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Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorThe courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Calendario
Parte superior-
- Método de Impartición: Aprendizaje Virtual
- Fecha: 20-22 julio, 2026 | 10:00 AM to 6:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 05-07 agosto, 2026 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Español
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 09-11 septiembre, 2026 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 23-25 noviembre, 2026 | 10:00 AM to 6:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 16-18 diciembre, 2026 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Español
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 25-27 enero, 2027 | 9:00 AM to 5:00 PM
- Sede: Aula Virtual (W. Europe )
- Idioma: Inglés
Dirigido a
Parte superiorThis course is aimed at:
- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals
Objetivos del Curso
Parte superiorAfter you complete this course you will be able to:
- Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
- Connect decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment.
- Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
- Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.
Contenido
Parte superiorModule 1: Key ITIL® terms and definitions
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of Experience
Module 2: ITIL® Experience
- 2.1 Service Stakeholders
- 2.2 Experience and the ITIL® Four Dimensions
- 2.3 Experience in the ITIL® Product and Service Lifecycle
Module 3: Capturing experience
- 3.1 Key concepts of experience capture
- 3.2 Experience evidence.
Module 4: Service Journey
- 4.1 Service relationships, agreements, and journeys
- 4.2 Organizations
- 4.3 Consumer stakeholders
- 4.4 Provider stakeholders
- 4.5 Digital experience improvement
Module 5: ITIL® and AI
- 5.1 Experience management in the AI context
- 5.2 AI Governance
Module 6: ITIL® and other frameworks
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Pre-requisitos
Parte superior- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Certificación de Prueba
Parte superior- ITIL® (Version 5) Experience
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Siguientes Cursos Recomendados
Parte superiorThe following courses are recommended for further study:
- ITIL® (Version 5) Transformation