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Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

Dans ce cours introductif, vous approfondirez le rôle et les responsabilités de l'analyste d'affaires - lien de communication entre tous les domaines des affaires et acteur crucial dans la réussite d'un projet. Vous apprendrez les techniques qui garantissent le succè...

Whether you are building software systems for others, or someone is building them for you, it is imperative that the software does what the end users need it to do.

The ENC9K - Implementing Cisco Catalyst 9000 Switches course introduces you to the architecture, capabilities, and implementation of the Cisco Catalyst 9000 switching platform.

This course provides a basic understanding of full-spectrum cyberspace operations, the complexities of the cyberspace environment, as well as planning, organizing, and integrating cyberspace operations.

Enhance your Agile Business Analyst skills in this Global Knowledge course, which is compliant with IIBA and A Guide to the Business Analysis Body of Knowledge, including the recently-published Agile Extension. Enroll now!

Develop your cyberspace operations skills for the deployment of DCO, NETOPS, and OCO. Enroll Now!

This course is designed to prepare students to install and configure a highly available cluster using PowerHA SystemMirror.

This course is designed to provide you with the skills required to install and customize z/OS UNIX (full name z/OS UNIX System Services), and to manage and monitor the z/OS UNIX environment.

This course prepares you to be a more effective security administrator as you gain experience and confidence in using the RACF component of the z/OS Security Server. To reinforce lectures, the course offers hands-on exercises where you use the RACF component of the z...