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Should an organization that is the victim of an intentional nefarious hacking activity resort to retaliation? It’s a question that has been gathering a lot of attention. Retaliating against bad actors might seem appealing, but what are the legal ramifications? In this article, find out if there is a legal precedent to "hacking back."
Learn about all of your options before choosing the path that works for our organization. Here we look at three of the common metrics questions and how ITIL® offers a balanced view for solving them.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.
IT professionals comment on all aspects of the tech industry in responses to Global Knowledge 2019 IT Skills and Salary Survey. Hot topics this year include training obstacles, skills gaps, leadership and digital transformation.
ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.
In the world of corporate technology training, blended or hybrid learning is a recent introduction. While a few learning providers have launched offerings, only Global Knowledge has implemented a solution—Blended Live—that utilizes the true potential of a blended learning delivery model.
To help set you up for training success, here are 4 tips to select the right instructor-led course.
The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.
Ask yourself these four questions and you'll pick the best course for your needs.
ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4.