VMware Workspace ONE: UEM Troubleshooting

• Workspace ONE administrators
• Account managers
• Solutions architects
• Solutions engineers
• Ssales engineers
• Technical support engineers
• Consultants

1  Course Introduction

•  Introductions and course logistics
•  Course objectives

2  Fundamentals of Troubleshooting UEM

•  Outline UEM issue categories and severities
•  Explain how knowing the core services process flows can help troubleshoot product issues
•  Summarize the log gathering process

3  UEM Console Troubleshooting

•  Outline the best practices for UEM console issue troubleshooting
•  Summarize common UEM console problems
•  Troubleshoot Workspace ONE reporting issues
•  Explain how assignment groups are related to the troubleshooting process
•  Outline common UEM console system setting issues
•  Describe how Self-service Portal help administrators and empower end-users to solve issues by themselves
•  Outline common Freestyle Orchestrator issues
•  Understand how console events can be used to identity platform errors
•  Describe how Workspace ONE UEM console logs can help troubleshoot Workspace ONE UEM console related issues

4  Integration Troubleshooting

•  Identify common Workspace ONE UEM enterprise integration issues
•  Outline the common troubleshooting techniques for the ACC
•  Troubleshoot issues related to Directory Services integration
•  Identify directory synch issues
•  Troubleshoot issues related to certificate authority integration
•  Explain Workspace ONE Access Integration Troubleshooting Technique
•  Explain SAML integration checkpoints

5  Endpoint Troubleshooting

•  Compare the Endpoint Connection topology in Workspace ONE UEM
•  Summarize the best practices for Workspace ONE UEM endpoints troubleshooting
•  Explain endpoints troubleshooting techniques

6  Application Troubleshooting

•  Understand differently types of applications
•  Classify application lifecycle management issues
•  Identify common application lifecycle management issues
•  Summarize the general troubleshooting logic of resolving Email Management issues
•  Describe the general logic of troubleshooting public, internal, and purchased application issues
•  Examine common issues with Microsoft Store for Business and validating Azure AD settings
•  Summarize common Intelligent Hub issues and resolutions

7  Email Troubleshooting

•  Describe the general logic for email-related troubleshooting
•  Summarize common errors associated with email profiles and compliance
•  Identify and resolve common SEG issues
•  Outline PowerShell integration issues and techniques to address them
•  Use the email server log to identify errors
•  Troubleshoot common ENS issues

8  UAG And Edge Service Troubleshooting

•  Use commands to monitor, test, and troubleshoot network connection issues
•  Identify and resolve common internal application lifecycle management issues
•  Summarize how Edge Service issues can severely impact the health of your deployment

9  Intelligence Troubleshooting

•  Troubleshoot common Intelligence problems

This course requires completion of one of the following courses:

•  VMware Workspace ONE: Skills for Unified Endpoint Management (AWWS1S)

OR

•  VMware Workspace ONE: Unified Endpoint Management Bootcamp (VMWS1UEMBC) Recommended prerequisites:

• AWWS1DM - VMware Workspace ONE: Deploy and Manage
• AWWS1S - VMware Workspace ONE: Skills for UEM