VMware Workspace ONE: UEM Troubleshooting
- Course Code VMWS1UEMTS
- Duration 2 days
- Version 21.x
Course Delivery
Additional Payment Options
- PSO 17 excl. VAT
Course Delivery
This course is available in the following formats:
-
Company Event
Event at company
-
Public Classroom
Traditional Classroom Learning
-
Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopCourse Schedule
TopTarget Audience
Top- Workspace ONE administrators
- Account managers
- Solutions architects
- Solutions engineers
- Ssales engineers
- Technical support engineers
- Consultants
Course Content
Top• Introductions and course logistics
• Course objectives
2 Fundamentals of Troubleshooting UEM
• Outline UEM issue categories and severities
• Explain how knowing the core services process flows can help troubleshoot product issues
• Summarize the log gathering process
3 UEM Console Troubleshooting
• Outline the best practices for UEM console issue troubleshooting
• Summarize common UEM console problems
• Troubleshoot Workspace ONE reporting issues
• Explain how assignment groups are related to the troubleshooting process
• Outline common UEM console system setting issues
• Describe how Self-service Portal help administrators and empower end-users to solve issues by themselves
• Outline common Freestyle Orchestrator issues
• Understand how console events can be used to identity platform errors
• Describe how Workspace ONE UEM console logs can help troubleshoot Workspace ONE UEM console related issues
4 Integration Troubleshooting
• Identify common Workspace ONE UEM enterprise integration issues
• Outline the common troubleshooting techniques for the ACC
• Troubleshoot issues related to Directory Services integration
• Identify directory synch issues
• Troubleshoot issues related to certificate authority integration
• Explain Workspace ONE Access Integration Troubleshooting Technique
• Explain SAML integration checkpoints
5 Endpoint Troubleshooting
• Compare the Endpoint Connection topology in Workspace ONE UEM
• Summarize the best practices for Workspace ONE UEM endpoints troubleshooting
• Explain endpoints troubleshooting techniques
6 Application Troubleshooting
• Understand differently types of applications
• Classify application lifecycle management issues
• Identify common application lifecycle management issues
• Summarize the general troubleshooting logic of resolving Email Management issues
• Describe the general logic of troubleshooting public, internal, and purchased application issues
• Examine common issues with Microsoft Store for Business and validating Azure AD settings
• Summarize common Intelligent Hub issues and resolutions
7 Email Troubleshooting
• Describe the general logic for email-related troubleshooting
• Summarize common errors associated with email profiles and compliance
• Identify and resolve common SEG issues
• Outline PowerShell integration issues and techniques to address them
• Use the email server log to identify errors
• Troubleshoot common ENS issues
8 UAG And Edge Service Troubleshooting
• Use commands to monitor, test, and troubleshoot network connection issues
• Identify and resolve common internal application lifecycle management issues
• Summarize how Edge Service issues can severely impact the health of your deployment
9 Intelligence Troubleshooting
• Troubleshoot common Intelligence problems
Course Prerequisites
Top• VMware Workspace ONE: Skills for Unified Endpoint Management (AWWS1S)
OR
• VMware Workspace ONE: Unified Endpoint Management Bootcamp (VMWS1UEMBC) Recommended prerequisites:
- VMWS1UEMTS
- VMware Workspace ONE: UEM Troubleshooting
- Virtualisation
- TRAINING | VMware Workspace ONE: UEM Troubleshooting | Global Knowledge
- VMware