ServiceNow Adopting a Platform Owner Mindset
- Course Code SNAPOM
- Duration 2 days
- Language English
Course Delivery
Jump to:
Course Delivery
This course is available in the following formats:
-
Company Event
Event at company
-
Public Classroom
Traditional Classroom Learning
-
Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopLearn to drive Platform value in the enterprise.
Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to learn how to make good strategic decisions and navigate pivotal moments in the ServiceNow journey of an enterprise as the best platform owners do.
Virtueel en Klassikaal™
Virtueel en Klassikaal™ is een eenvoudig leerconcept en biedt een flexibele oplossing voor het volgen van een klassikale training. Met Virtueel en Klassikaal™ kunt u zelf beslissen of u een klassikale training virtueel (vanuit huis of kantoor )of fysiek op locatie wilt volgen. De keuze is aan u! Cursisten die virtueel deelnemen aan de training ontvangen voor aanvang van de training alle benodigde informatie om de training te kunnen volgen.
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 13-14 June, 2024
- Location: Virtual
-
- Delivery Format: Virtual Learning
- Date: 19-20 August, 2024
- Location: Virtual
Target Audience
TopAnyone who is a ServiceNow platform user or owner and wants to increase adoption in the enterprise.
Course Objectives
TopCourse Content
TopDAY ONE
Welcome and Virtual Check In
Capability Burst 1: Understand the Platform Owner Mindset
Business Simulation Introduction
Capability Burst 2: Time Allocation / Calendar Audit
Business Simulation Round 1
- Ready the Roadmap (Moment 1)
- Struggling with Adoption (Moment 2)
- Requests, Requests, Requests (Moment 3)
- Release Havoc (Moment 4)
Capability Burst 3: Design an Optimal Experience through Insights
DAY TWO
Capability Burst 4: Establish an Optimal Governance Model
Business Simulation Round 2
- Test & Learn (Moment 5)
- Loss of a Champion (Moment 6)
- Breaking Down Siloes (Moment 7)
- Monitoring Workflows (Moment 8)
Capability Burst 5: Manage Competing Priorities (role play)
Capability Burst 6: Develop an Uncommon Sense of Change
Capability Burst 7: Communicate Value (aka The Executive Mindset)
Business Simulation Round 3
- Collaboration Station (Moment 9)
- N-1 (Moment 10)
- Sharing Value & Celebrating Success (Moment 11)
Final Results and Closing Activities
Course Prerequisites
Top- SNAPOM
- ServiceNow Adopting a Platform Owner Mindset
- Service Management
- ServiceNow Adopting a Platform Owner Mindset | Global Knowledge a Skillsoft Company
- ServiceNow