ServiceNow Adopting a Platform Owner Mindset | Global Knowledge a Skillsoft Company
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ServiceNow Adopting a Platform Owner Mindset

  • Course Code SNAPOM
  • Duration 2 days
  • Language English

Course Delivery

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Virtual Learning

    Learning that is virtual

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Course Overview

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Learn to drive Platform value in the enterprise.

Adopting a Platform Owner Mindset is a 2-day business simulation workshop designed for anyone in a ServiceNow-related technical role who wants to learn how to make good strategic decisions and navigate pivotal moments in the ServiceNow journey of an enterprise as the best platform owners do.

Company Events

These events can be delivered exclusively for your company at our locations or yours, specifically for your delegates and your needs. The Company Events can be tailored or standard course deliveries.

Course Schedule

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Target Audience

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Anyone who is a ServiceNow platform user or owner and wants to increase adoption in the enterprise.

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Course Objectives

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This non-technical program will benefit anyone from seasoned admins and developers to new platform owners who want to ensure they best position the ServiceNow platform to drive the most value for their enterprise. Learn the power skills and gain the situational experiences it takes to walk in the shoes of a great ServiceNow Platform Owner. Go beyond technical training with ServiceNow. The boundaries between business and technology are blurring, and ServiceNow professionals need to speak to the business better than ever to communicate the possibilities within the platform for achieving strategic objectives.
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Course Content

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DAY ONE

Welcome and Virtual Check In

Capability Burst 1: Understand the Platform Owner Mindset

Business Simulation Introduction

Capability Burst 2: Time Allocation / Calendar Audit

Business Simulation Round 1

- Ready the Roadmap (Moment 1)

- Struggling with Adoption (Moment 2)

- Requests, Requests, Requests (Moment 3)

- Release Havoc (Moment 4)

Capability Burst 3: Design an Optimal Experience through Insights

DAY TWO

Capability Burst 4: Establish an Optimal Governance Model

Business Simulation Round 2

- Test & Learn (Moment 5)

- Loss of a Champion (Moment 6)

- Breaking Down Siloes (Moment 7)

- Monitoring Workflows (Moment 8)

Capability Burst 5: Manage Competing Priorities (role play)

Capability Burst 6: Develop an Uncommon Sense of Change

Capability Burst 7: Communicate Value (aka The Executive Mindset)

Business Simulation Round 3

- Collaboration Station (Moment 9)

- N-1 (Moment 10)

- Sharing Value & Celebrating Success (Moment 11)

Final Results and Closing Activities

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Course Prerequisites

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