Resource Library

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

ITIL® 4 reflects new ways of working that have accompanied the digital revolution. Service Management, and ITIL in particular, is still an important toolset but you are now integrating its adoption and use with a vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering). Since ITIL v3 was released in 2006, a large number of new and updated technologies (Cloud, Serverless Computing, Software-Defined Networking, AI, etc.) have emerged that now need managing. ITIL 4 reflects these changes. Here are some frequently asked questions about ITIL 4, as well as answers that explain what it entails, why we need it and how it differs from ITIL v3.

There is a reason why Agile training methods are becoming mainstream. They can work! Although every Agile practice is not necessarily appropriate for every organization, each practice has delivered real value to many organizations, and some Agile practices can be used by anyone!

Have you been afraid to implement PowerShell in your environment because of security fears? The reality of PowerShell security doesn’t always match the perception. When compared to other scripting languages, PowerShell is actually more secure by default.

Discover three tips for managing IT certification and recertification requirements.

Despite a growing awareness and preparation for distributed denial-of-service (DDoS) attacks, the overall arc of DDoS attacks is not weakening, but actually gaining more attention from the companies and personnel who have experienced these threats first-hand.

If you’re worn out by daily road rage—how many middle fingers can you see in one day—or irked at the prospect of being taxed to death, maybe it’s time for a change. Future job opportunity, salary, cost of living and quality of life are a balancing act. We can’t tell you what to do, but we can let you know where IT professionals are making the highest average salaries in the U.S.

Behind various Google services lies the powerful Cloud AI, a neural net-based, machine learning technology that Google has perfected for use with services like image search and voice recognition. Here are five ways you could use Cloud AI to improve your business.

A longtime leader in data analytics, Google continues to earn their position by continually improving their data analytics offerings. Now, with Google Cloud Platform (GCP), you can capture, process, store, and analyze your data in one place, allowing you to change your focus from infrastructure to analytics that informs business decisions. However, you can also use GCP Big Data tools in combination with other cloud-native and open-source solutions to meet your needs. Below is an overview of GCP Big Data Tools and how you might utilize them to improve analytics.

Google takes security to a whole new level thanks to their years of experience as one of the most popular targets on the internet for would-be hackers and denial of service bots. This led Google to build a sophisticated security infrastructure the likes of which few companies or organizations can claim. Google approaches security holistically and involves everything from the physical data centers, to the data pipelines between them, down to the training of each employee that is responsible for managing the infrastructure.