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ServiceNow Natural Language Understanding (NLU) Fundamentals

Learn Natural Language Understanding (NLU) is an artificial intelligence capability that enables the system to learn and respond to human-expressed intent.

ServiceNow® Natural Language Understanding (NLU) is an artificial intelligence capability that enables the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts to infer user or system actions. The capability comes with an NLU Model Builder, NLU Inference Service, and prebuilt models in the base system.

GK# 835005 Vendor# SNNLUF-OD

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Group Training

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Who Should Attend?

IT Professionals, ML Engineer

What You'll Learn

Describe Natural Language Understanding and how it works on the ServiceNow platform
Name the plugins that activate NLU and additional features
List the prebuilt NLU models for each application suite
Examine the features and capabilities of the NLU builder
Review the required roles, personas, and tables that make NLU work
Examine the typical process flow for creating NLU models
Simulate the process for creating, testing, and publishing NLU models
Locate the prediction logs and summarize the log records to understand if NLU is working

Course Outline

NLU Overview
NLU Implementation
Recap
NLU Delta and Supporting Content
NLU Rome Delta Features
NLU San Diego Delta Features

Labs Outline

NLU Fundamentals Hands-on Lab

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