Implement field service solutions using Microsoft Dynamics 365 Field Service (MB-240)

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Students will learn to,

• Manage work orders in Dynamics 365 Field Service
• Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
• Implement Microsoft Dynamics 365 Field Service
• Solve problems in real time with Dynamics 365 Remote Assist
• Explore the fundamentals of Microsoft Dynamics 365 Field Service

Module 1:  Manage work orders in Dynamics 365 Field Service

• Work order management in Dynamics 365 Field Service
• Define agreements in Dynamics 365 Field Service
• Use service-level agreements and entitlements in Dynamics 365 Field Service
• Incident types in Dynamics 365 Field Service
• Inspections in Dynamics 365 Field Service
• Customer assets in Dynamics 365 Field Service

Module 2:  Universal Resource Scheduling in Microsoft Dynamics 365 Field Service

• Configure bookable resources in Dynamics 365 Field Service
• Manage scheduling options in Dynamics 365 for Field Service
• Customize the schedule board in Dynamics 365 Field Service
• Deploying Resource Scheduling Optimization
• Use Resource Scheduling Optimization for Dynamics 365 Field Service
• Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service

Module 3:  Implement Microsoft Dynamics 365 Field Service

• Configure Microsoft Dynamics 365 Field Service
• Work order management in Dynamics 365 Field Service
• Define agreements in Dynamics 365 Field Service
• Use service-level agreements and entitlements in Dynamics 365 Field Service
• Create custom apps for Dynamics 365 Field Service
• Get started with the Dynamics 365 Field Service Mobile application
• Customize and configure the Dynamics 365 Field Service Mobile application

Module 4:  Solve problems in real time with Dynamics 365 Remote Assist

• Get started with making Remote Assist calls
• Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service

Module 5:  Explore the fundamentals of Microsoft Dynamics 365 Field Service

• Explore Dynamics 365 Field Service
• Describe Dynamics 365 Field Service scheduling capabilities and related apps

• No Prerequisites

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate