Skip to main Content

ITIL® and IT Service Management

What is IT Service Management?

IT Service Management is an overarching term that describes a strategic approach for designing, delivering, managing and improving the way IT and digital assets are used within an organisation to add value for their customers. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organisation can meet its business goals.

Top 3 benefits of deploying IT Service Management

  • A value driven approach that puts meeting customer needs and preferences to the fore
  • Less risk through rigorous design of IT services combining technology, process and people
  • More responsive through use of standard, tested, reusable processes, models and procedures

What do our training courses cover?

The global de facto standard for IT service management is contained in the 5 volumes of ITIL. For many years, Global Knowledge have been at the forefront of the industry offering the full range of ITIL certification and non-certification solutions. In addition, we support and deliver related education in Service Desk Institute (SDI), Help Desk Institute (HDI), Service Integration and Management (SIAM) and COBIT.