ITIL®️ Practice Manager
| Monitor, Support & Fulfil | Plan, Implement & Control | Collaborate, Assure & Improve |
| Servicedesk | Change Enablement | Continual Improvement |
| Incident Management | Release Management | Service Level Management |
| Problem Management | Service Configuration Management | Relationship Management |
| Service Request Management | Deploy Management | Information Security Management |
| Monitoring & Event Management | IT Asset Management | Supplier Management |
Apply your ITIL knowledge in your day-to-day work.
Defined as “a set of organizational resources for performing work or accomplishing an objective,” there are 34 ITIL management practices in total, representing some of the most practical resources in the ITIL framework.
Whereas ITIL 4 Foundation introduces the management practices as concepts, the hands-on learning, and steps to apply the concepts happens in the practice modules. Validation of those skills happens with certification. Each individual practice course is intended for professionals who want to prove and validate their skills in specific practice areas, but certification as a Practice Manager requires a broader set of skills within a minimum of 5 practices that fall within three management practice domains.
If you are an IT Professional interested in achieving the Practice Manager qualification, then you are seeking to establish good cross-practice collaboration and effective service value streams in your organization. To do this you must complete any 5 individual practices, or you must complete one of the 3-day domain-based bundles:
- ITIL® 4 Specialist: Monitor, Support and Fulfil + exam
- ITIL® 4 Specialist: Plan, Implement & Control + exam
- ITIL® 4 Specialist: Collaborate, Assure and Improve + exam
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the ITIL Specialist: Create, Deliver and Support module. plus the 1 of the above bundles of the practice manager certifications.
The ITIL 4 Practice Manager Certification must be renewed every three years. Please visit the ITIL Recertification page
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