Sales and Services
Improve customer satisfaction
IT management on location with the client, troubleshooting or a sales meeting – as an IT worker, you're often in contact with existing or potential customers. And rightly so, because they are the ones who will ultimately be using your IT services and products. Nowadays, every IT worker should be able to provide good customer service. Whether you're the delivery manager who is drafting an RFP or a 1st line support technician that is solving a technical problem: you're always dealing with customers, providing them with a service and ensuring their continued cooperation with you. However, how do you keep your customers satisfied without losing time?
A successful customer-oriented approach requires the right attitude and skills. In the Sales & Services training courses, you learn how to create loyal and satisfied customers in any situation. You receive tips and tricks regarding negotiation, sales calls, sales management and building strategic partnerships. We also offer training courses that provide you with the right knowledge and skills to improve customer satisfaction on a structural level, make your IT department more customer-friendly and profitable, improve sales skills and turn yourself into an indispensable service expert at your IT organisation.
