SAP Commerce Cloud Business User Training (Formerly Hy200)
- Course Code C4H320
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopIn this course, participants will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course is valid for both the on-premise and cloud version of SAP Commerce.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Course Schedule
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- Delivery Format: Virtual Learning
- Date: 12-14 January, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 07-09 April, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 01-03 July, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 05-07 October, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: English
Target Audience
TopBusiness stakeholders Project managers Functional consultants / Business analysts Key users / end users / QA managers / Testers
Course Objectives
TopDescribe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.
Course Content
Top- Introduction
- Overview
- Major Modules and Accelerators
- Business and Administration Tools
- Product Content Management
- Catalogs and Products
- Media Management
- Exercise: PCM
- Web Content Management
- CMS Overview
- Hands on exercise: SmartEdit
- Personalization
- Exercise: Personalization
- Spartacus
- Commerce
- Search
- Exercise: Search
- Pricing
- Cart Features and Checkout Types
- Promotions and Coupons
- Exercise: Promotions & Coupons
- Orders
- Payment
- Basic OM Related Features
- Order Management Services Module
- Customer Support
- Customer Management
- Customer Cart
- Order Cancellations and Returns
- Customer Service Module
- Exercise: Customer Support
- B2B Commerce
- Account Management
- Organization Management
- Catalog, Pricing & Stock
- Ordering & Checkout
- PunchOut Support
- Exercise: B2B Commerce
- Integration
- General Integration Tools
- SAP Integrations
- Essential Foundation
- Architecture
- Security
- Automation (Cronjobs)
- Validation Framework
- ImpEx
- Workflows & Collaboration
- Exercise: Workflow
- Good to Know
- Licensing and Versioning
- Deployment & Maintenance
- CX Works
- Webography
- SAP Commerce Cloud
- SAP Upscale
- Industry-Specific Accelerators
- Container Support
- GDPR
- Additional Reading: Business Analyst
Course Prerequisites
TopFundamental understanding of web technologies and e-commerce concepts