Empower sellers with Dynamics 365 Sales (MB-280T02)
- Course Code M-MB280T02
- Duration 2 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopExclusive - Dynamics 365 Sales helps accelerate sales teams’ efforts with relationship-building tools and AI-driven insights.
In this course, students will learn how to configure and leverage Dynamics 365 Sales to set sales teams up for success. First, students will set up and configure lead and opportunity management strategies. Then students will organize their product catalog and process sales orders. Finally, students will leverage relationship selling features, the Sales accelerator, and Sales Insights. In this course students will also learn how to set up and deploy Microsoft Copilot for Sales, a productivity tool to help sellers inside and outside Dynamics 365 Sales. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
Course Schedule
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- Delivery Format: Public Classroom
- Date: 20-21 January, 2026 | 9:00 AM to 5:00 PM
- Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 20-21 January, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 10-11 February, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date: 17-18 March, 2026 | 9:30 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: French
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- Delivery Format: Virtual Learning
- Date: 21-22 April, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 25-26 August, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: Dutch
Target Audience
TopCourse Objectives
TopStudents will learn to:
- Work with Dynamics 365 Sales
- Set up and use the sales accelerator capabilities in Dynamics 365 Sales
- Implement goal management in Dynamics 365 Sales and Customer Service
- Enhance Dynamics 365 Sales with tools and apps
Course Content
TopModule 1: Work with Dynamics 365 Sales
- Create powerful customer experiences for organizations with Dynamics 365 apps
- Get started with Dynamics 365 Sales
- Set up and configure Dynamics 365 Sales
- Manage leads with Dynamics 365 Sales
- Manage opportunities with Dynamics 365 Sales
- Manage and organize your product catalog with Dynamics 365 Sales
- Process sales orders with Dynamics 365 Sales
- Configure forecasts in Dynamics 365 Sales
- Manage relationships with relationship selling in Dynamics 365 Sales
- Analyze Dynamics 365 sales data
Module 2: Set up and use the sales accelerator capabilities in Dynamics 365 Sales
- Set up Sales accelerator in Dynamics 365 Sales
- Create sales sequences with Sales Insights
- Work with segments in Dynamics 365 Sales accelerator
- Work with assignment rules in Dynamics 365 Sales accelerator
- Engage with customers through text messages in Dynamics 365 Sales
Module 3: Implement goal management in Dynamics 365 Sales and Customer Service
- Define and track individual goals in Dynamics 365 Sales and Customer Service
- Use goal metrics in Dynamics 365 Sales and Customer Service
Module 4: Enhance Dynamics 365 Sales with tools and apps
- Use Microsoft 365 services with model-driven apps and Microsoft Dataverse
- Get started with the Dynamics 365 Sales mobile app
Test Certification
TopMB-280