Implement field service solutions using Microsoft Dynamics 365 Field Service (MB-240)
- Course Code M-MB240
- Duration 4 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopEffectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.
Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 09-12 February, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date: 09-12 March, 2026 | 10:30 AM to 6:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 07-10 April, 2026 | 9:30 AM to 5:30 PM
- Location: Virtual (W. Europe )
- Language: French
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- Delivery Format: Public Classroom
- Date: 04-07 May, 2026 | 9:00 AM to 4:30 PM
- Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 04-07 May, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date: 01-04 June, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: Dutch
Target Audience
TopThis course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Course Objectives
TopStudents will learn to,
- Manage work orders in Dynamics 365 Field Service
- Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
- Implement Microsoft Dynamics 365 Field Service
- Solve problems in real time with Dynamics 365 Remote Assist
- Explore the fundamentals of Microsoft Dynamics 365 Field Service
Course Content
TopModule 1: Manage work orders in Dynamics 365 Field Service
- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Incident types in Dynamics 365 Field Service
- Inspections in Dynamics 365 Field Service
- Customer assets in Dynamics 365 Field Service
Module 2: Universal Resource Scheduling in Microsoft Dynamics 365 Field Service
- Configure bookable resources in Dynamics 365 Field Service
- Manage scheduling options in Dynamics 365 for Field Service
- Customize the schedule board in Dynamics 365 Field Service
- Deploying Resource Scheduling Optimization
- Use Resource Scheduling Optimization for Dynamics 365 Field Service
- Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
Module 3: Implement Microsoft Dynamics 365 Field Service
- Configure Microsoft Dynamics 365 Field Service
- Work order management in Dynamics 365 Field Service
- Define agreements in Dynamics 365 Field Service
- Use service-level agreements and entitlements in Dynamics 365 Field Service
- Create custom apps for Dynamics 365 Field Service
- Get started with the Dynamics 365 Field Service Mobile application
- Customize and configure the Dynamics 365 Field Service Mobile application
Module 4: Solve problems in real time with Dynamics 365 Remote Assist
- Get started with making Remote Assist calls
- Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
Module 5: Explore the fundamentals of Microsoft Dynamics 365 Field Service
- Explore Dynamics 365 Field Service
- Describe Dynamics 365 Field Service scheduling capabilities and related apps
Course Prerequisites
Top- No Prerequisites
Test Certification
TopMicrosoft Certified: Dynamics 365 Field Service Functional Consultant Associate