ITIL® 4 Strategist: Direct, Plan, Improve - Including Exam
- Course Code ITIL4DPI
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Elearning (Self-paced)
Self paced electronic learning
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
This course includes a web proctored exam.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Course Schedule
Top-
- Delivery Format: Virtual Learning
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Date:
02-04 December, 2024
Guaranteed To Run
- Location: Virtual
- Language: French
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- Delivery Format: Virtual Learning
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Date:
09-11 December, 2024
Guaranteed To Run
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 20-22 January, 2025
- Location: Virtual
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date: 17-19 February, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 10-12 March, 2025
- Location: Virtual
- Language: French
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- Delivery Format: Virtual Learning
- Date: 21-23 July, 2025
- Location: Virtual
- Language: French
Target Audience
TopThis course is aimed at:
- Individuals continuing of their journey in Service Management.
- ITSM managers and aspiring ITSM managers.
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team.
Course Objectives
TopAfter you complete this course you will be able to:
- Understand the Key Concepts of Direct, Plan & Improve.
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
- Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system.
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
- Understand and know how to direct, plan and improve value streams and practices.
Course Content
TopUnderstand the following key terms:
- Direction
- Planning
- Improvement
- Operating Model
- Methods
- Risks
- Scope of control
Understand the differences between the following key concepts:
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, compliance and management
- Policies, Controls and Guidelines
Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
Identify the scope of control and within this:
- Know how to cascade goals and requirements.
- Know how to define effective policies, controls and guidelines.
- Know how to place decision-making authority at the correct level.
- Know how to ensure that controls are sufficient, but not excessive.
- Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS.
- Know how to identify assessment objectives, outputs, requirements and criteria.
- Know how to select an appropriate assessment method for a particular situation.
- Know how to define and prioritize desired outcomes of an improvement.
- Know how to build, justify and advocate for a business case.
- Know how to conduct improvement reviews and analysis of lessons learned.
- Know how to embed continual improvement at all levels of the SVS.
- Understand the nature, scope and potential benefits of organizational change management.
- Know how to use the key principles and methods of Communication & OCM.
- Identify and manage different types of stakeholders.
- Effectively communicate with and influence others.
- Establish effective feedback channels.
- Know how to establish effective interfaces across the value chain.
- Know how to define indicators and metrics to support objectives.
- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement.
- Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
- Addressing the 4 dimensions.
- Applying the guiding principles.
- Value stream mapping.
- Optimization of workflow.
- Elimination of waste.
- Ensuring & utilizing feedback.
Course Prerequisites
TopAttendees should meet the following prerequisites:
- Candidate must hold the ITIL® 4 foundation certificate.
Test Certification
Top
Recommended preparation for exam(s):
- ITIL® 4 - Direct, Plan, Improve exam
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The exam is 90 minutes long and 40 multiple choice questions. Pass mark 28/40 – 70%
Follow on Courses
TopThe following courses are recommended for further study:
- ITIL® 4: Create, Deliver, Support
- ITIL® 4: Drive Stakeholder Value
- ITIL® 4: High Velocity IT
Further Information
TopITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Students will receive fully digital student kit, proctor exam voucher, and a digital core guide as standard
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- ITIL4DPI
- ITIL® 4 Strategist: Direct, Plan, Improve - Including Exam
- Service Management & ITIL
- ITIL4DPI | ITIL® 4 Strategist: Direct, Plan, Improve - Including Exam | Training Course | ITIL & Service Management.
- ITIL & Service Management